Privacy Policy

We are Encriss, an international company that offers IT consulting and custom software development services. As you browse our website, you are engaging with the online representation of our business. We are committed to providing you with a seamless experience, sharing information that may be of interest to you, promptly addressing any queries, and ensuring uninterrupted functionality to avoid inconvenience. To achieve this, we may need your personal data, which you voluntarily provide. However, we understand that personal data is sensitive, and we take your privacy seriously. This privacy policy outlines how we handle your personal data to ensure your comfort and trust.

What Personal Data We Collect

Encriss collects information to provide accurate and transparent evaluations of our services. You may voluntarily share this information by completing forms such as Contact Us, Office 365 Migration Calculator, QLEAN Download, and Ask Author. Additionally, we gather data using technologies like cookies and receive error reports or usage information from software running on your device.

We also obtain information from third-party sources. We protect any third-party data in line with this privacy policy and any restrictions imposed by the data source. These third-party sources may include:

• Service providers that help us determine your location based on your IP address to tailor services for you.
• Partners with whom we collaborate on marketing initiatives or co-branded services.
• Public sources, such as government databases and other publicly available information.

You have control over the information we collect. You can choose not to provide personal data when prompted; however, refusing certain data might limit your ability to use some services or features.

The data we collect may include:

• Name and contact information: This includes your first and last name, business email address, phone number, and company name.
• Demographic data: Such as nationality and preferred language.
• Website usage data: Information about your activities on the Encriss website, including the pages you visit and the time you spend on them.
• Configuration data: Such as your IP address and network details.
• Performance and error reports: Information related to issues encountered while using our services, helping us identify and resolve them.
• Support and troubleshooting information: Details about your hardware, software, and incident specifics when seeking assistance.

In the Contact Us form, you may voluntarily provide additional personal information that is not requested by us. We do not intend to use such data beyond storing it securely on our backup server. Please avoid sharing personal information not explicitly required by us.

Why We Collect Personal Data

We collect personal data to communicate with you, provide marketing information, analyze website traffic, resolve technical issues, and enhance user experience. We may also contact you to gather more information, verify our records, or request feedback.

Your information is stored in a secure database, and we do not rent or trade email lists with other organizations. We have implemented measures to prevent data leaks and ensure privacy protection.

You can opt to receive or unsubscribe from promotional communications via email, SMS, postal mail, or phone.

Sharing Personal Data

Your data will be shared with our Development Centre, which handles your requests. The Development Centre is bound by data privacy and security policies, as outlined in an agreement with Encriss. We may also share your data in cases where it is necessary to:

• Comply with legal obligations or respond to a legitimate legal process, such as a request from law enforcement.
• Protect our customers by preventing fraud or stopping threats to user safety.
• Defend Encriss's legal rights.

If we share personal data with third-party agents who act on our behalf, we remain responsible for ensuring they process your data according to our privacy standards unless we can prove that we were not involved in any misconduct.

Your Rights

You have the right to access, update, or delete your personal data at any time. You may request updates to outdated or incomplete personal information, opt out of marketing communications, and withdraw consent for the processing of your data.

To request updates or deletion of your data, please email Dmitry Kurskov, our Data Protection Officer, at [email protected]. We will respond to your request within 30 days.

Cookies & Similar Technologies

Encriss uses cookies, small text files stored on your device, to enhance your browsing experience. Cookies help with:

• Security: Identifying fraud and abuse.
• Storing information: Remembering data you have provided.
• Website analysis: Gathering statistical data on website performance.

You may disable cookies in your browser settings. In addition to cookies, we may use similar technologies, such as local shared objects (also known as "Flash cookies"), to store data and improve efficiency.

Notice to End Users

If you are using the Encriss website as part of an organization, your use may be subject to your organization's policies. The domain owner, such as your employer, may access your personal data, including emails and files. Encriss is not responsible for the privacy practices of its customers, which may differ from those outlined in this privacy policy.

How We Secure Your Data

We implement various security measures, such as storing personal data on secure servers with restricted access, to protect against unauthorized access, use, or disclosure.

Data Retention

Encriss retains personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal requirements, and uphold contracts. Retention periods vary depending on the data type and applicable legal obligations.

Changes to This Privacy Policy

We will update this privacy policy as needed to reflect changes in our practices or legal requirements. When we make updates, we will revise the "last updated" date at the top of this document. For significant changes, we will notify you directly or post a public notice before the changes take effect.